Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Málaga is an Andalusian province in southern Spain along the Mediterranean coast. Its extensive shoreline is commonly known as the Costa del Sol. The warm Mediterranean climate, long summers, short, mild winters, and world-renowned beaches make Málaga a coveted tourist destination for Andalusian sun and surf vacations.
What do Málaga vacations have to offer?
- Sun and Surf in Marbella. Málaga province attracts tourists all year-round thanks to its temperate weather, and which claims to be the one with more sunny days in all Spain.
- Excursions around Málaga. Málaga is set in the Bética Mountains – one of Spain's most important ranges. The landscape is rugged with paths, caves, ravines, and parks peppering the province. Additionally, the geographic conditions are ideal for golf. In fact, Málaga is home to more than half of Andalusia's golf courses.
- Art and Culture in the Capital of Málaga. Málaga is a rich art and cultural center, filled with Andalusian tradition and Arab monuments. The Picasso Museum in honor of the famous artist born in the province's capital, the Ronda bullring, the cathedral, and the Alcazaba Arabic fortress are only some of the many recommended tourist attractions.
- Málaga's Gastronomy. Excellent food and drink are a magnetic force for travelers to Málaga. Mentionable foods include salazón, which are salted meats or fish, Arabic desserts made with honey, tapas, and sweet wines plus Spanish cooking techniques. Málaga's varied culinary culture makes it a favorite destine for even the most selective palates.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Students can spend their leisure time as they love. There are many beautiful beaches in the island with water sport possibilities and beach parties. In biggest island cities students can find many other leisure activities such as cinemas, shopping places, restaurants and bars. During the summer in some cases and if there is enough interests agency arranges island visit tours.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours)..
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
