We have a fantastic new job opportunity in a Hotel in Fujairah to work as a Guest Relations Agent.
Working in Front Office Department in this amazing hotel in United Arab Emirates will be extremely beneficial for those who study administration or management.  Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
A hotel guest relations officer (GRO) is at the forefront of customer service. He or she is one of the first hotel workers to greet guests as they arrive. The GRO provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave. Sometimes, he or she continues to provide superior customer service after the guests are long gone.
-Duties
A guest relations officer gives each guest a personal recognition. This could be in a form of memorizing names of the customers or addressing them with the correct salutations, such as "Miss", "Sir", "Ma'am" or "Senator." Although a GRO would not be able to memorize the names of all the hotel guests at a given time, they should remember a hotel guest's name after two transactions.  A GRO meets and greets arriving guests and bids them farewell as they leave. He or she reviews the arrival list daily and assists in preparing and distributing welcome amenities. GROs escort VIPs to their rooms and check them in before their arrival.  A GRO attends promptly to customers' inquiries and assists them with their needs. When it comes to complaints, they allow guests to speak first and then provide solutions to their issues or concerns. The GRO logs the day's activities in a logbook to ensure that the next person on duty is familiar with everything that needs extra attention.  The GRO should always be present in the hotel lobby and should maintain proper decorum at all times. They should respond quickly to calls in case he or she is not at his or her post. He or she also promotes all the facilities of the hotel and knows the surrounding areas when asked for directions. A GRO should also be familiar with the best places to tour, shop, and dine.
-Area Description
Fujairah is one of the seven emirates that make up the United Arab Emirates, and the only one of the seven that has a coastline solely on the Gulf of Oman and none on the Persian Gulf.
Fujairah is a modern, industrious city that is the main settlement of the east coast. The emirate is separated from the rest of the United Arab Emirates by the jagged line of the Hajar Mountains. Although the city itself is a grid pattern of high-rise office blocks, much pride and fine restoration work has been put into the few historic attractions - the Al-Bidyah Mosque and Fujairah Fort being two excellent sightseeing highlights of a visit here.
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For many tourists and visitors, Fujairah is a laid-back relief after the bustle of Dubai. For Emirati locals, it's a favorite weekend escape, with its beaches taking center stage on the things to do list. The beautiful coastline is ideal for scuba diving and sunbathing, while the city is a great base for explorations into the Hajar Mountains.
-Requirements
The program is highly beneficial for those who have a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
Employees can spend their leisure time as they love. Fujairah has a very diverse and lively entertainment scene, with many bars, restaurants, clubs and cinemas catering particularly for the large expatriate population. Due to the strict licensing laws, many venues serving alcohol are located in hotels, but there are particular areas of the city with significant numbers of independent establishments. Music and dancing in bars and clubs is not allowed during the month of Ramadan.
Fujairah offers a particularly good standard of world-class entertainment, being on the international circuit for many theatre and dance groups, rock bands, singers, comedians and other entertainers.
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-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
