Reservation agents work in hotels and resorts to help people book their stay. Reservation agents often work in call centers for the resorts and take incoming calls for people interested in staying in the property. They are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers and asking questions to help determine what the client needs. Reservation agents also take credit card information over the phone and may begin the billing process. Sometimes, reservation agents may have to call out to a client to remind them of their upcoming reservation or to tell them if something about their reservation has changed.
-Duties
Consistently offer professional, friendly and engaging service Build rapport and establish brand loyalty through reservations process Answer telephone and email inquiries in a timely manner Determine Guest’s needs and quote the appropriate room and rate as per requirements Assist Guests regarding hotel facilities in an informative and helpful way Respond to enquiries about hotel products and services over the telephone and email, etc Book reservation with accurate information to ensure we exceed Guest’s expectations Book and enter room reservation requests using the Property Management System Update and check reservations ensuring a flawless check in and checkout process Ensure knowledge of all facilities of different properties, services and hours of operation in order to respond confidently and effectively to inquiries Consistently demonstrate a commitment to personal Guest Service excellence and profitably through special duties as assigned Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service is maintained and the maximum profit is generated Be able to cross sell different properties and increase cross sell conversion
-Area Description
Valencia, on the east coast of Spain, is the capital of the autonomous community of Valencia and the third-largest city in Spain after Madrid and Barcelona, with around 800,000 inhabitants in the administrative centre. It’s known for its City of Arts and Sciences, with futuristic structures including a planetarium, an oceanarium and an interactive museum. Valencia also has several beaches, including some within nearby Albufera Park, a wetlands reserve with a lake and walking trails.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
You can spend your free time as you like. Valencia offers a great combination of city, sun and beach and plenty of cool things to do. Valencia has a mix of old and new buildings, giving it a real special feel of its own. From medieval castles and towers to modernist and art deco architecture, from nice little shops to big shopping centres, Valencia has it all. One of the most beautiful squares in Valencia is the Plaza de la Reina which in definitely worth visiting. Other interesting places to visit in Valencia are: Ciudad de las Artes y las Ciencias, Catedral de Valencia, Museo Nacional de Cerámica, Iglesia de San Nicolas, Museo del Patriarca, La Lonja, Bioparc and Museo de Bellas Artes.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
