Working in the front office, you will be the first person the guests meet in the hotel so you will play a key role to making their visit great by performing good customer service. Also, your job will include various administrative and clerical tasks. Your tasks will vary every day from basic office tasks (eg. organizing documents and answering the phone) to helping customers with whatever they need.
-Duties
In the front office your duties will vary every day and they may include: ensuring accurate and efficient running of reception including check in/out procedures, responding to guest queries in a timely and efficient manner, insuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments, demonstrating a high level of customer service at all times, understanding thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties, maximizing room occupancy and use upselling techniques to promote hotel services and facilities, understanding correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy, ensuring all Guest deliveries and messages are received effectively and efficiently, acting in accordance with fire, health and safety regulations and follow the correct procedures when required, following and adhering to company brand standards, assisting other departments wherever necessary and maintaining good working relationships with team members.
-Area Description
Valencia on the east coast of Spain, is the capital of the autonomous community of Valencia and the third-largest city in Spain after Madrid and Barcelona, with around 800,000 inhabitants in the administrative centre. It’s known for its City of Arts and Sciences, with futuristic structures including a planetarium, an oceanarium and an interactive museum. Valencia also has several beaches, including some within nearby Albufera Park, a wetlands reserve with a lake and walking trails.
-Requirements
Everybody is eligible in working in hotels, but the program is highly beneficial for those studying a degree related to tourism and hospitality. Previous work experience in the same field is considered an advantage.
-Curriculum Activities
You can spend your free time as you like. Valencia offers a great combination of city, sun and beach and plenty of cool things to do. Valencia has a mix of old and new buildings, giving it a real special feel of its own. From medieval castles and towers to modernist and art deco architecture, from nice little shops to big shopping centres, Valencia has it all. One of the most beautiful squares in Valencia is the Plaza de la Reina which in definitely worth visiting. Other interesting places to visit in Valencia are: Ciudad de las Artes y las Ciencias, Catedral de Valencia, Museo Nacional de Cerámica, Iglesia de San Nicolas, Museo del Patriarca, La Lonja, Bioparc and Museo de Bellas Artes.
-Work Day
You will be working 8 hours per day with a break for your meal. There are different shifts at the hotel so you may be working in the morning, evening or night shift. You might have a straight shift (work 8 hours in a row) or a split-shift (work 4 hours first and after a break work another 4 hours).
-Who Can Apply
Students ath want to join our International practice program.This will give you a life changing experience. You will get international working experience which always will be valuable for future employment. You will earn money, meet new people, learn about new cultures, improve language skills, develop communication skills, improve your personality and make unforgettable memories.
